Q: What is the Voice Mail feature?
A: Voice
mail is like having an answering machine on your pager.
When callers call your pager number, they may either
leave you a numeric page or a verbal message. When
the caller leaves a verbal message, your pager will
notify you with your pager number on the screen. To
retrieve your message, simply dial your pager number,
enter your personal security code, and your message
will be played back for you.
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Q: How much does the Voice Mail feature cost?
A: This
service is free on all of our one way pagers. That's
right it's FREE! While other companies charge as much
as $5 per month for voice mail, PeoplesPaging offers
Basic Voice Mail as part of our basic package.
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Q: How can I use the Voice Mail feature for business?
A: The
Voice Mail feature is great for use as a business
tool - your pager may even be used as a business phone.
What are the benefits to having the Voice Mail feature?
With the Voice Mail feature, no more paging and waiting
for callbacks. Voice Mail lets you turn your pager
into a mobile answering machine. Your client wants
to tell you something important - but doesn't have
time to wait for your call back? She leaves a voice
mail message. Now you've got the information you need.....no
phone tag, no missed messages. When time matters,
you can get your message right away.
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Q: Is it easy to set up and use?
A: Very
easy. Just follow the instructions provided with your
pager. You may customize your greeting to tell callers
to leave either a verbal message, numeric message,
or both.
The Basic Voice Mail package includes a 20-second personal
greeting, and holds five 15-second messages up to 12
hours.
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Q:
What are the different Voice Mail plans?
A:
Basic Voice Mail FREE
• 20-second personal greeting • 15-second
messages • Holds 5 messages up to 12 hours
Business Voice Mail $4 per Month or $36 Annually
• 30-second personal greeting • 30-second
messages • Holds 15 messages up to 24 hours
Executive Voice Mail $6 per month or $60 Annually
• 30-second personal greeting • 60-second
messages • Holds 15 messages up to 48 hours
Call us today to Upgrade Your Voice Mail Package.
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Q: What's the difference between Numeric and Alphanumeric
Service?
A: Numeric service is the standard paging service. When
your caller pages you, they punch in their call back
number. Then your pager will alert you, displaying
this call back number almost immediately. Alphanumeric
Service allows the user to receive Text messages via
the Internet, Email or through our optional Operator
Dispatch Service. When a person enters their message
or sends you an "E-Page" the words scroll
across your pager display in just seconds. For more
information on PeoplesPaging Alphanumeric Service and
pagers see our Alphanumeric Pagers in the Online Store.
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Q: What is a Coverage Area?
A: Your coverage area is the area where you can travel
with your pager and still receive pages. It doesn't
matter where the call originates from - you simply
have to be within your specified coverage area to
receive your pages. The different types of coverage
options available are Basic, Statewide, Regional,
Nationwide and OmniRoam.
Coverage Maps
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Q: What do I get with Basic Service?
A: Basic Service gives you coverage in your local area.
With Basic Service, you can receive an unlimited number
of pages in your coverage area. And, when you purchase
your pager from PeoplesPaging, you receive the Basic
Voice Mail package FREE with your Basic Service. This
includes 20-second personal greeting, 15-second messages,
and holds 5 messages up to 12 hours.
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Q: Statewide Service?
A: Statewide
Service includes coverage for your state for only
$5 over the Basic Service. You will get your pages
in all the covered cities in your state (please refer
to the statewide map). Statewide coverage is perfect
for the frequent traveler. To Add Statewide Coverage,
Click Here: Enhanced Services.
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Q: Regional Service?
A: There
are several different Regional Service plans to meet
your needs. For $10 per month, you will receive pages
when you are in the any of the covered cities in the
Region you select. This is a great way to keep in
touch for the business traveler. To Add Regional Services,
Follow this Link: Enhanced Services.
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Q: Nationwide Service?
A: Now
you can travel with peace of mind. For less than 63
cents a day, Nationwide Service provides coverage
in more than 90% of the United States - including
all major and medium sized cities (please review the
nationwide map). A great service for the business
or frequent traveler. To Add Nationwide Service, Click
Here: Enhanced Services.
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Q: What About Toll Free Numbers?
A: Personal
800 Number- This service allows you to receive messages
toll-free from anywhere in the United States with
your own private 800 number. You will also be able
to access your voice mail toll-free. Great for the
person on the go. You can receive up to 200 calls
per month to your 800 number. Additional calls over
200 are only 15¢ per call. The price is just
$10 per month. To add a Toll-Free Number, Click Here:
Enhanced Services.
Please Note: 800 numbers do not expand your coverage
area. 2-Way Toll-free numbers are a bit different.
Please call for details.
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Q: Does PeoplesPaging Offer a Protection Plan?
A: Yes, our Loss and Maintenance Protection Plan* gives
you insurance against those unexpected events. Starting
from $2 a month, this service protects the pager against
theft, loss or damage. For a small deductible the
pager will be either repaired or replaced. To add
Loss and Maintenance Protection Plan, follow this
Link: Enhanced Services
*One claim per pager for any 90 day period. Police
report required on all lost or stolen pagers. In the
event of a claim, the damaged or lost/stolen pager
becomes property of PeoplesPaging.
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Q: Can I use my pager on PeoplesPaging's system?
A: Unfortunately, no. Most paging companies "passcode"
their pagers, making reactivation virtually impossible.
And the newer pagers work on a different frequency
and have special features that enhance their reception.
We've found that it's better for our customer's to
go ahead and upgrade to a new PeoplesPaging pager.
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Q: Can I keep my existing pager number from another
pager company?
A: No. Each pager company is given a limited phone pool
from which to assign numbers. These numbers are property
of the respective Paging providers. We do make every
attempt to assign "good", easy to remember
numbers. And we'll search our number database if you
have a specific number request.
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Q: How does the Referral Program work?
A: With PeoplesPaging's Referral Program, you may never
have to pay a pager bill again! Refer a friend to
us, and you'll receive a month of service free.* It's
easy to save with PeoplesPaging.
*Referred customer must purchase pager. Referral
credits are for basic service only and may not exceed
$10. Please allow up to 60 days for your referral
credit to be applied.
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Q: How long will it take for me to receive my new pager
and what is the shipping cost?
A: We strive hard to get your pager to you as fast as
possible. If your order is placed before 1pm M-F EST,
it will ship that day. All other orders are shipped
the next business day. The best way to get your pager
quickly is to select Federal express 2 Day Shipping
($6.95). You'll receive your pager in just 2 days
if you select this option. We also offer FedEx Standard
Overnight which will ensure your new pager will arrive
by 7pm the next business day (There is a $5 surcharge
for shipments to Alaska and Hawaii).
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Q:
Is the online order process secure?
A: You are currently shopping in the Yahoo Shopping
Mall. The online order process is performed by Yahoo.com...one
of the biggest and most trusted names on the Internet.
PeoplesPaging has also passed Public Eye Certification
as a secure site. We've done thousands of transactions
and we have never had a problem. You can rest assured
your credit and personal information is safe.
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Q: What if I move, can I transfer my service?
A: Yes! This is one of our best features. Because our
towers operate on the same frequency all over North
America, you can take your pager with you when you
move or travel. Simply call PeoplesPaging to make a
change in coverage.
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Q: Can I add Expanded Coverage temporarily?
A: Absolutely! Just call PeoplesPaging to add Sister City,
Regional or Nationwide Coverage for your vacation.
We'll add the service and you'll be billed month to
month. So when you no longer need the service, you
just call to cancel. It's that easy.
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Q: Didn't find the answers you were looking for?
A: Call us toll free at 1-866-770-4929. Or email us by
clicking on the Contact Us button. We'll be glad to
answer any questions.
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